Support

Thryever is built and run by one person. Every message goes straight to me — no ticket queue.

Get in touch

Bug, feature request, question about your data, anything else — email works best and I read every one.

Common questions

My scan didn't find a product

You'll be dropped straight into manual entry with whatever was resolved (usually the brand) pre-filled — that path is built to be just as fast as a successful scan. If it's a mainstream brand and still isn't matching, email a photo of the label and it'll get looked into.

My correlation card isn't showing up yet

Correlations unlock after 14 days of both intake logs and daily check-ins for a given supplement. If you've hit 14 days and still don't see one, email and it'll get checked.

I want to delete my account and data

In the app, go to Profile → Delete account and everything tied to your account will be permanently deleted. You can also email hello@thryever.com and it will be done for you. Deleting your account does not cancel a subscription; cancel it in iPhone Settings → your name → Subscriptions. See the Privacy Policy for details.

Billing or subscription issue

Subscriptions are managed entirely through Apple. To cancel or check billing, go to your iPhone's Settings → [your name] → Subscriptions. For anything that doesn't resolve there, email and it'll get sorted.